Shipping


Australia Domestic Shipping

All orders are shipped within 4 business days of ordering. We ship with Australia Post within Australia and you’ll receive a shipping confirmation and tracking to your email . Standard shipping is $12, and may take up to 1-2 weeks.

International Shipping

We currently do not offer international shipping via our website. Please get in touch with us via email to place an order outside Australia. athousandrosesapothecary@gmail.com.

Please be aware that shipping costs do not include any local taxes or duty fees. Any and all custom fees, foreign taxes or other fees determined by your government is the buyers responsibility. Please contact your local customs office directly for more information on taxes, duties and regulations.

Returns

Return Policies

If you change your mind about an order and no longer wish to use them, you may be eligible for a refund or exchange under the following conditions:

  • The products are in their original condition. It is unused and unopened.

  • The products were purchased from athousandrosesapothecary.com.

  • The product is returned within 14 days of receiving.

  • The customer is responsible for paying for any postal fees for returning an item/items.

  • Items purchased during sale promotions are not eligible for refunds or exchanges.

  • Refunds will be processed when the product has been returned, and will be processed in the same manner the product was paid for.

  • A Thousand Roses Apothecary reserves the right to refuse a refund on any product that has been used, due to hygiene reasons, and the purity of the ingredients used.

  • If you believe you have received an item different from what you ordered, please get in touch with us via email. We are here to help you!

  • W do our best to quality control each item before dispatching them. If you believe you have received a faulty or damaged item, please contact us via email as soon as possible. Please also include a brief description of the fault.

We will happily accept returns for all products within 14 days of receiving, as long as the product is in its original condition, unused and unopened. The customer is responsible for any return fees (postage).

Natural Skincare/Beauty products cannot be returned if used for hygiene reasons, unless faulty.

FOR ALL CUSTOMER CARE INQIRIES PLEASE REACH OUT TO ATHOUSANDROSESAPOTHECARY@GMAIL.COM.

Thank you for you support <3